Unfortunately, today customers are losing their interest in the business. It seems evident that businesses require some support and advertising for better marketing to people. According to a survey, 85% of consumers believes in online reviews and consider them genuine. While 73% of customers believe in businesses coming up with best ratings. Among them 57% are the consumers who review the website and get close to their investigation about the brand or company.
Keeping it short, the customers reviews are real revenue and sales boost for any business. For the ultimate business growth, it is essential to come up with the best reviews from real time customers. In the busy lifetime, it is hard for the customers to give genuine and in detail reviews. Businesses have to do some extreme efforts in asking customers to review products and services online.
Request in person/on spot
While making a purchase or experiencing the services, the customer is more interested in giving you instant feedback. It is the time when you can ask for a genuine feedback and the customer will not refuse. Make sure your company representative will carry forward a humble conversation and ask for an online review probably. It will help you to get on board with many other online customers.
Open numerous options for them
Limiting the customers to review the business online only or on paper will make it difficult for them. No one likes to write many lines for sure. You can provide them some handy options. It is all about using the smart tools such as ratings, pre-defined comment, some reviews that are pre written and much more. Moreover let them comment on your pages, website, app, on board and other platforms according to their ease. If nothing can work out, you can actually have an in-house ratting chart so the customers will interact there only for reviews. Later you can shift that review on website or social media.
Offer incentives
Another trick that can work to encourage your customers for a review is the incentives. When you are offering something out of the bucket to them, everyone likes to participate. No one likes to refuse a fee deal, discount, gift or any benefit over a small review. You will get what you want in real and the customer will feel pampered as well. It can be a good deal for sure to let you have the wonderful reviews from actual customers.